Terms of us
MJ TRAVEL GROUP & EVENTS, INC.
TERMS & CONDITIONS
Effective Date: August 25, 2026
Last Updated: August 25, 2026
Welcome to MJ Travel Group & Events, Inc.
These Terms & Conditions (“Terms”) govern travel planning, reservations, bookings, and related services provided by MJ Travel Group & Events, Inc. (“MJ Travel Group & Events,” “we,” “us,” or “our”).
MJ Travel Group & Events is a Texas-based travel agency providing professional travel planning, reservation management, destination wedding travel, honeymoon travel, group travel coordination, cruises, vacation packages, and other travel-related services.
By requesting travel services, approving a proposal, signing a travel agreement, authorizing payment, making a deposit or other payment, or confirming travel arrangements through MJ Travel Group & Events, you (“Client,” “Traveler,” “you,” or “your”) acknowledge that you have had the opportunity to review and agree to these Terms & Conditions.
Your reservation may also be governed by the separate terms, conditions, rules, cancellation policies, and restrictions of the applicable airline, hotel, resort, cruise line, tour operator, transportation provider, travel insurance provider, excursion company, or other independent travel supplier.
1. OUR ROLE AS YOUR TRAVEL ADVISOR
MJ Travel Group & Events acts as a professional travel advisor and intermediary between travelers and independent travel suppliers.
These suppliers may include, but are not limited to:
Airlines
Hotels and resorts
Cruise lines
Tour operators
Transportation companies
Excursion and activity providers
Travel insurance providers
Car rental companies
Destination management companies
Other travel-related service providers
Unless expressly stated otherwise in writing, MJ Travel Group & Events does not own, operate, manage, or control these independent suppliers.
We assist our clients with researching, arranging, booking, and managing travel services based upon the information and preferences provided to us.
2. RESERVATIONS & DEPOSITS
A deposit or full payment may be required to secure travel arrangements.
Deposit requirements vary depending on the:
Supplier
Destination
Travel dates
Type of reservation
Room category
Airline fare
Cruise fare
Group contract
Promotional offer
Rates, promotions, room categories, airline seats, cruise cabins, and availability are not guaranteed until the reservation has been confirmed and the required payment has been successfully processed.
A quote, proposal, or itinerary does not constitute a confirmed reservation.
Travel prices and availability may change at any time before payment and confirmation.
3. LEGAL NAMES & TRAVELER INFORMATION
All reservations must be made using each traveler's full legal name exactly as it appears on the passport or government-issued identification that will be used for travel.
Clients are responsible for providing accurate:
Legal names
Dates of birth
Gender information when required by the supplier
Passport information when required
Contact information
Travel dates
Departure cities
Traveler details
Before approving a reservation, clients must carefully review all information provided.
Any name correction or other change requested after booking may result in:
Supplier fees
Airline change fees
Fare differences
Cancellation and rebooking
Loss of promotional pricing
Administrative fees
Some suppliers may not permit name changes or substitutions.
4. PROFESSIONAL PLANNING & SERVICE FEES
MJ Travel Group & Events may charge professional fees for services including, but not limited to:
Travel consultation
Vacation planning
Customized research
Itinerary preparation
Destination wedding planning
Group travel coordination
Reservation management
Rebooking
Administrative services
Reservation changes
Other professional services
Any applicable planning or professional service fee will be disclosed to the client before payment.
Unless otherwise stated in writing or required by applicable law, professional planning and service fees paid directly to MJ Travel Group & Events are non-refundable once services have begun, as these fees compensate the agency for professional time, research, consultation, administrative work, and services performed.
Payment of a planning fee does not guarantee the availability or price of a particular resort, hotel, cruise, airfare, package, promotion, or other travel service.
5. PAYMENTS
Payments may be processed through:
TravelJoy
An approved travel supplier
An approved tour operator
An authorized payment processor
Another payment platform approved by MJ Travel Group & Events
Payment requirements and deadlines vary by supplier and reservation.
The payment deadline stated on your:
Invoice
Proposal
Reservation confirmation
Payment schedule
Group agreement
Supplier documentation
will govern your specific reservation.
Many vacation packages and group reservations require final payment approximately 60–90 days before departure, but some suppliers require payment earlier or later.
Clients are responsible for making all payments by the stated deadlines.
MJ Travel Group & Events is not responsible for a reservation being canceled by a supplier because the client failed to make payment by the required deadline.
6. MISSED OR LATE PAYMENTS
Failure to make a required payment by the stated deadline may result in:
Cancellation of the reservation
Loss of deposit
Loss of promotional pricing
Loss of group space
Loss of hotel room inventory
Loss of airline inventory
Supplier cancellation penalties
Rebooking at a higher price
MJ Travel Group & Events cannot guarantee that a canceled reservation can be reinstated at the original price or under the original terms.
Any reinstatement is subject to supplier approval and availability.
7. PRICING & AVAILABILITY
Travel pricing is dynamic and may change at any time prior to confirmation.
Changes may occur because of:
Airfare fluctuations
Hotel rate changes
Supplier inventory
Taxes
Resort fees
Government fees
Fuel surcharges
Currency exchange fluctuations
Promotional changes
Supplier pricing adjustments
A quote or proposal is provided for informational and planning purposes and does not guarantee price or availability.
Pricing and availability are only considered secured after the applicable supplier has confirmed the reservation and accepted the required payment.
MJ Travel Group & Events is not responsible for price increases or loss of availability occurring before payment is processed.
8. CANCELLATIONS
All cancellation requests must be submitted in writing.
A cancellation is not considered received until MJ Travel Group & Events acknowledges the request.
Unless otherwise stated in writing, MJ Travel Group & Events charges a:
$125 per person cancellation fee
This agency cancellation fee is in addition to any fees, penalties, or non-refundable amounts imposed by the travel supplier.
Supplier cancellation penalties vary depending on:
Supplier
Type of reservation
Travel dates
Date cancellation is requested
Airline fare
Hotel or room category
Cruise fare
Promotional terms
Group contract
Package restrictions
Submitting a cancellation request does not automatically entitle the traveler to a refund.
9. REFUNDS
Refund eligibility is determined primarily by the rules and policies of the applicable travel supplier.
Certain:
Deposits
Airfares
Promotional rates
Group rates
Hotel reservations
Cruise fares
Vacation packages
Excursions
Transportation services
Professional service fees
may be non-refundable and/or non-transferable.
If a supplier approves a refund, the refund will be processed according to that supplier's policies and processing timeline.
MJ Travel Group & Events does not control the supplier's refund-processing timeframe and cannot guarantee the date on which a supplier-issued refund will be received.
Professional planning fees, administrative fees, and cancellation fees paid directly to MJ Travel Group & Events may remain non-refundable even when a supplier authorizes a refund, except where otherwise required by applicable law.
10. FUTURE TRAVEL CREDITS
When a supplier issues a future travel credit, the credit remains subject to the supplier's rules.
The supplier may establish:
Expiration dates
Book-by dates
Travel-by dates
Eligible travelers
Eligible destinations
Eligible products
Transfer restrictions
Rebooking requirements
Clients are responsible for using travel credits before the applicable expiration or travel deadline.
MJ Travel Group & Events cannot extend, modify, transfer, or reinstate a supplier-issued travel credit unless the supplier expressly authorizes it.
11. RESERVATION CHANGES & REVISIONS
Requests to change an existing reservation are subject to supplier approval and availability.
Changes may include:
Travel dates
Traveler names
Resorts or hotels
Room categories
Cruise cabins
Flights
Destinations
Transfers
Excursions
Other reservation components
Changes may result in:
Supplier penalties
Airline penalties
Fare differences
Increased hotel rates
Loss of promotions
Loss of availability
Administrative fees
If a travel-planning service includes a limited number of complimentary revisions, additional revisions may be subject to an additional professional service fee disclosed to the client.
A requested change is not confirmed until written confirmation has been provided.
12. REBOOKINGS & REINSTATEMENTS
If a reservation is canceled and later reinstated or rebooked, the original:
Price
Promotion
Room category
Airline fare
Cruise cabin
Amenities
Group benefits
may no longer be available.
Rebookings and reinstatements are subject to current availability and pricing.
Additional supplier and/or agency fees may apply.
13. TRAVEL INSURANCE / TRAVEL PROTECTION
MJ Travel Group & Events strongly recommends the purchase of travel insurance or travel protection to help protect your travel investment.
Depending upon the policy purchased, coverage may be available for circumstances including:
Trip cancellation
Trip interruption
Travel delay
Missed connections
Emergency medical expenses
Emergency evacuation
Baggage loss or delay
Other covered events
Coverage varies by insurance provider and policy.
Clients are responsible for reviewing:
Benefits
Coverage limits
Exclusions
Eligibility requirements
Pre-existing condition provisions
Purchase deadlines
Claim requirements
Some benefits may only be available when coverage is purchased within a specified period after the initial trip payment.
MJ Travel Group & Events is not the insurance company and does not determine whether an insurance claim will be approved or denied.
Insurance claims must be submitted to and evaluated by the applicable insurance provider.
If a traveler declines travel insurance or protection, the traveler assumes responsibility for financial losses arising from circumstances that might otherwise have been covered by an insurance policy.
14. AIRLINE RESERVATIONS
Airline tickets are subject to the individual airline's fare rules and conditions.
Airline tickets may be:
Non-refundable
Non-transferable
Subject to change fees
Subject to fare differences
Restricted in other ways
Airlines control their own schedules and operations.
An airline may change:
Departure times
Arrival times
Flight numbers
Aircraft
Routes
Connecting cities
Seat assignments
Baggage policies
Baggage fees
Airlines may also delay or cancel flights.
MJ Travel Group & Events has no control over airline operational decisions.
15. FLIGHT SCHEDULE CHANGES & CANCELLATIONS
Travelers are responsible for monitoring their flight schedules before departure.
We strongly recommend checking directly with the airline:
24–48 hours before departure
On the day of travel
During connecting travel when applicable
MJ Travel Group & Events will provide reasonable assistance when flight changes occur; however, additional costs associated with:
Rebooking
Meals
Hotels
Ground transportation
Missed connections
Additional airfare
may remain the responsibility of the traveler, subject to airline rules and any travel insurance coverage purchased.
16. AIRLINE SEATING
Seat assignments are controlled by the airline.
Although MJ Travel Group & Events may assist with seat requests, we cannot guarantee:
Specific seats
Travelers seated together
Window or aisle seats
Upgrades
Extra-legroom seats
Airlines may modify seat assignments at any time, including after seats have been selected or paid for.
17. BAGGAGE
Each airline, cruise line, and transportation provider establishes its own baggage rules.
Travelers are responsible for confirming:
Checked baggage allowance
Carry-on allowance
Personal-item allowance
Baggage weight restrictions
Baggage size restrictions
Prohibited items
Applicable fees
MJ Travel Group & Events is not responsible for baggage that is:
Lost
Stolen
Delayed
Misrouted
Damaged
Baggage claims should be reported directly to the applicable carrier and, when appropriate, the travel insurance provider.
18. PASSPORTS, VISAS & ENTRY REQUIREMENTS
Travelers are solely responsible for obtaining and carrying all documents required for travel.
Depending on the destination and traveler's citizenship, required documentation may include:
Valid passport
Visa
Tourist card
Immigration or entry form
Health documentation
Parental consent documentation
Proof of onward travel
Other government-required documentation
Passport and visa requirements vary based upon:
Destination
Citizenship
Residency
Length of stay
Travel itinerary
Some destinations require a passport to remain valid for a specific period beyond the travel dates.
Travelers are responsible for verifying current passport, visa, immigration, and entry requirements with the appropriate government authorities.
MJ Travel Group & Events is not responsible if a traveler is denied boarding or entry because of incomplete, expired, incorrect, or insufficient documentation.
19. INTERNATIONAL TRAVEL
International travel may involve requirements that differ from domestic travel.
Travelers are responsible for complying with all applicable:
Passport requirements
Visa requirements
Immigration laws
Customs requirements
Health requirements
Entry and departure forms
Local laws
Requirements can change without notice.
Travelers should verify current requirements before departure.
20. HEALTH, MEDICAL & VACCINATION REQUIREMENTS
Travelers are responsible for determining whether health-related requirements apply to their destination.
These may include:
Vaccinations
Medications
Health certificates
Testing
Travel authorizations
Other health documentation
MJ Travel Group & Events does not provide medical advice.
Travelers with medical concerns should consult an appropriate healthcare professional before traveling.
21. SPECIAL NEEDS & ACCESSIBILITY
Clients should advise MJ Travel Group & Events as early as possible of accessibility needs or special travel requirements.
These may include:
Wheelchair assistance
Mobility limitations
Accessible accommodations
Dietary needs
Medical equipment
Other special requirements
We will make reasonable efforts to communicate requests to the appropriate supplier; however, fulfillment remains subject to supplier capability and availability.
Clients should independently confirm that accommodations, transportation, excursions, and other travel services meet their individual accessibility requirements.
22. HOTEL & RESORT ACCOMMODATIONS
Hotel and resort policies vary by property.
Travelers are responsible for complying with property rules regarding:
Check-in
Checkout
Security deposits
Incidental charges
Resort fees
Minimum age
Occupancy
Smoking
Conduct
Other property requirements
A valid credit or debit card may be required at check-in for incidentals.
Unless specifically included in the travel package, travelers are responsible for incidental charges incurred at the property.
23. ROOM ASSIGNMENTS & SPECIAL REQUESTS
Special requests may include:
King beds
Double beds
Connecting rooms
Adjoining rooms
Specific floors
Specific buildings
Views
Room locations
Early check-in
Late checkout
Unless specifically confirmed in writing by the hotel or resort, special requests are requests only and are not guaranteed.
Final room assignments are controlled by the hotel or resort.
MJ Travel Group & Events does not assign hotel rooms.
24. RESORT RENOVATIONS & CONSTRUCTION
Hotels and resorts may perform renovations, maintenance, construction, or operational changes before or during a traveler's stay.
When MJ Travel Group & Events receives material information from a supplier that may affect a client's stay, we will make reasonable efforts to communicate that information.
However, suppliers may not always provide advance notification.
MJ Travel Group & Events is not responsible for construction, renovations, closures, or operational changes controlled by the supplier.
25. GROUP TRAVEL
Group reservations may be governed by additional group contracts and supplier-specific terms.
Group rates and benefits may depend on meeting requirements such as:
Minimum room count
Minimum number of travelers
Minimum room nights
Deposit requirements
Payment deadlines
Attrition provisions
Travel completion
Possible group benefits may include:
Complimentary rooms
Upgrades
Resort credits
Private events
Concessions
Other amenities
Group benefits are not guaranteed unless all supplier requirements have been satisfied.
Travelers who book independently or outside the official group reservation may not count toward the group's contracted room totals, concessions, or benefits.
26. DESTINATION WEDDINGS & EVENTS
Destination wedding and event services may involve separate agreements and requirements established by:
The resort
Wedding department
Event venue
Tour operator
Group department
Outside vendors
Wedding dates, venues, ceremony times, reception locations, wedding packages, and event services are not considered confirmed until acknowledged and secured according to the applicable resort or venue's requirements.
Hotel room reservations do not automatically guarantee a wedding date or venue.
Couples are responsible for complying with any legal marriage requirements applicable to their chosen destination.
27. CRUISE TRAVEL
Cruise reservations are governed by the cruise line's passenger contract and fare rules.
Clients are responsible for reviewing cruise-line requirements regarding:
Identification
Passports
Visas
Embarkation
Check-in
Final boarding time
Medical requirements
Minors
Prohibited items
Port requirements
Cruise lines may modify itineraries or ports of call for weather, operational, safety, governmental, or other reasons.
28. EXCURSIONS & ACTIVITIES
Excursions, tours, attractions, and recreational activities may be operated by independent third-party suppliers.
Participation may involve inherent risks.
Travelers are responsible for reviewing:
Age restrictions
Height or weight restrictions
Medical restrictions
Physical requirements
Safety requirements
Cancellation policies
Supplier rules
MJ Travel Group & Events does not control the operation or safety procedures of independent excursion providers.
29. AIRPORT TRANSFERS & GROUND TRANSPORTATION
Airport transfers and other ground transportation services are provided by independent suppliers.
Travelers are responsible for following all:
Arrival instructions
Meeting-point instructions
Departure pickup times
Supplier confirmation procedures
Failure to appear at the designated location or time may result in loss of the transportation service and additional transportation expenses.
30. TRAVELER CONDUCT
Travelers must comply with the rules and policies of airlines, hotels, resorts, cruise lines, transportation providers, government authorities, and other suppliers.
A supplier may refuse service or remove a traveler because of conduct that is:
Unsafe
Disruptive
Threatening
Abusive
Illegal
In violation of supplier policies
MJ Travel Group & Events is not responsible for costs arising from a supplier's decision to refuse or terminate service due to traveler conduct.
31. CLIENT RESPONSIBILITIES
Clients agree to:
Provide accurate traveler information.
Review all proposals and confirmations.
Review names and dates carefully.
Notify us promptly of errors.
Make payments by required deadlines.
Obtain required travel documents.
Review destination requirements.
Monitor airline schedules.
Follow supplier policies.
Arrive at airports and transportation pickup points on time.
Maintain current email and telephone contact information.
Submit reservation changes and cancellations in writing.
Clients are ultimately responsible for reviewing their travel arrangements and ensuring they are prepared to travel.
32. TRAVEL DOCUMENTS
Travel documents may be provided electronically through:
Email
TravelJoy
Supplier portals
Mobile applications
Other electronic methods
Clients are responsible for reviewing their documents promptly and notifying MJ Travel Group & Events of any errors or discrepancies.
Travelers should have access to all necessary travel documents before departure.
33. COMMUNICATIONS
MJ Travel Group & Events may communicate with clients through:
Email
Telephone
Text messaging
TravelJoy
Other electronic communication platforms
Clients are responsible for providing accurate and current contact information and monitoring communications related to their travel arrangements.
Clients should notify MJ Travel Group & Events promptly if their contact information changes.
34. FORCE MAJEURE & EVENTS BEYOND OUR CONTROL
MJ Travel Group & Events is not responsible for delays, interruptions, cancellations, changes, losses, or additional expenses caused by events beyond our reasonable control.
These events may include, but are not limited to:
Hurricanes
Severe weather
Natural disasters
Floods
Fires
Earthquakes
Epidemics or pandemics
War
Terrorism
Civil unrest
Labor disputes
Strikes
Government actions
Border closures
Airport closures
Transportation disruptions
Supplier bankruptcy or insolvency
Utility interruptions
Other unforeseen circumstances
When possible, MJ Travel Group & Events will provide reasonable assistance with alternative arrangements.
Refunds, credits, rebooking options, and penalties remain subject to supplier policies.
35. INDEPENDENT TRAVEL SUPPLIERS
Travel suppliers are independent businesses.
MJ Travel Group & Events does not control their day-to-day operations.
To the extent permitted by applicable law, MJ Travel Group & Events is not responsible for the acts, omissions, negligence, delays, failures, representations, warranties, or breaches of independent travel suppliers.
Any claim relating directly to a supplier's goods or services may also be subject to that supplier's terms and conditions.
36. LIMITATION OF LIABILITY
Travel involves risks that may be outside the control of MJ Travel Group & Events.
To the extent permitted by applicable law, MJ Travel Group & Events shall not be liable for losses, injuries, damages, delays, cancellations, missed connections, additional expenses, or other consequences resulting from:
Acts or omissions of independent suppliers
Airline disruptions
Weather
Government actions
Natural disasters
Traveler failure to comply with documentation requirements
Circumstances beyond our reasonable control
MJ Travel Group & Events will nevertheless make reasonable efforts to assist clients when travel disruptions occur.
Nothing contained in these Terms & Conditions is intended to waive rights or protections that cannot legally be waived.
37. ERRORS & OMISSIONS
MJ Travel Group & Events makes reasonable efforts to provide accurate travel information.
However, errors may occasionally occur because of:
Supplier information
Pricing systems
Website content
Typographical mistakes
Technical errors
Third-party information
MJ Travel Group & Events reserves the right to correct errors when discovered.
If a supplier does not honor an erroneous price, description, or availability, any remedy will be subject to applicable law and the supplier's policies.
38. CREDIT CARD AUTHORIZATION
By authorizing payment, the client represents that they are authorized to use the payment method provided.
The client authorizes the applicable travel supplier, payment processor, and/or MJ Travel Group & Events to process approved payments associated with the reservation.
The name appearing on a credit or debit card does not necessarily determine who is considered the traveler or contracting client.
Payment authorization does not replace the supplier's terms and conditions.
39. CHARGEBACKS & PAYMENT DISPUTES
If a client believes a billing error has occurred, the client is encouraged to contact MJ Travel Group & Events promptly so that we have an opportunity to investigate and assist.
A credit-card chargeback does not automatically override:
Supplier cancellation policies
Non-refundable reservation terms
Contractual payment obligations
Professional planning fees
Administrative fees
Nothing in this section limits any consumer rights available under applicable federal or state law.
40. PRIVACY & PERSONAL INFORMATION
MJ Travel Group & Events collects certain personal information necessary to plan and manage travel arrangements.
Information may be shared with airlines, hotels, resorts, cruise lines, tour operators, insurance providers, transportation companies, and other suppliers as reasonably necessary to complete or service a reservation.
Clients should review the separate MJ Travel Group & Events Privacy Policy for additional information regarding the collection, use, and protection of personal information.
41. WEBSITE INFORMATION
Information contained on the MJ Travel Group & Events website is provided for general informational and travel-planning purposes.
Travel offers, supplier information, photographs, amenities, prices, promotions, and other information may change without notice.
Supplier photographs and descriptions may be provided by third parties.
Actual accommodations, facilities, or services may differ from photographs or promotional materials.
42. THIRD-PARTY LINKS
The MJ Travel Group & Events website, proposals, itineraries, emails, or TravelJoy documents may contain links to third-party websites.
These links may include:
Airlines
Hotels
Resorts
Cruise lines
Excursion providers
Insurance providers
Government websites
Other travel services
MJ Travel Group & Events is not responsible for the content, security, privacy policies, availability, or operation of independent third-party websites.
43. NO GUARANTEE OF TRAVEL EXPERIENCE
MJ Travel Group & Events carefully recommends travel services based upon information available at the time of planning and the preferences communicated by the client.
However, individual experiences and opinions regarding:
Hotels
Resorts
Food
Beaches
Entertainment
Customer service
Cruise experiences
Destinations
are subjective.
MJ Travel Group & Events cannot guarantee that every aspect of a travel experience will meet every traveler's personal expectations.
44. GOVERNING LAW
These Terms & Conditions and services provided by MJ Travel Group & Events, Inc. shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to applicable conflict-of-law principles.
To the extent permitted by applicable law, any legal action or proceeding arising from these Terms & Conditions or services provided by MJ Travel Group & Events shall be brought before a court of competent jurisdiction within the State of Texas.
Nothing contained in these Terms & Conditions is intended to waive or limit rights or protections that may be available under applicable federal, state, or consumer-protection laws.
45. SEVERABILITY
If any provision of these Terms & Conditions is determined by a court or other competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
46. NO WAIVER
Failure by MJ Travel Group & Events to enforce a provision of these Terms & Conditions on one occasion shall not constitute a waiver of that provision or the right to enforce it in the future.
47. ENTIRE AGREEMENT
These Terms & Conditions, together with any applicable:
Proposal
Invoice
Payment authorization
Travel agreement
Group agreement
Supplier terms
Reservation confirmation
constitute the agreement relating to the applicable travel arrangements.
No verbal statement or representation shall modify these Terms unless confirmed in writing by MJ Travel Group & Events or otherwise enforceable under applicable law.
48. CHANGES TO THESE TERMS & CONDITIONS
MJ Travel Group & Events may periodically update these Terms & Conditions.
The most current version will be published on our website.
Updates will apply prospectively as permitted by applicable law and will not retroactively alter contractual rights that have already vested unless agreed to by the parties or permitted by law.
49. CLIENT ACKNOWLEDGMENT
By:
Approving a proposal
Signing a travel agreement
Authorizing payment
Submitting a deposit
Making a partial payment
Making final payment
Confirming a reservation
through MJ Travel Group & Events, Inc., the client acknowledges that they have been provided an opportunity to review and agree to these Terms & Conditions.
The client also acknowledges that travel arrangements may be subject to separate supplier terms, restrictions, cancellation policies, and conditions.
CONTACT MJ TRAVEL GROUP & EVENTS
MJ Travel Group & Events, Inc.
Texas, United States
📞 1-888-959-9401 ext. 1
🌐 www.mjtravelgroupevents.com
Office Hours
Monday–Friday:
9:00 AM–6:00 PM Central Time
Saturday & Sunday:
Closed / By Appointment